Google Recruitment drive 2022 | Analyst | Fresher job | Latest Job Update | Read more details below.👇
Google Recruitment 2022:
| Company | |
| Post | Analyst |
| Salary | ₹7.5 LPA* |
| Experience | Fresher |
| Location | Hyderabad/Gurgaon |
| Batch | 2022/21/20/19/18 |
Job Description:
Google is hiring candidates for the post of Analyst.
Responsibilities:
- Maintain a positive and professional attitude towards customers.
- Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
- Be flexible to work in a 24x7 service environment as per the business needs which might include night and weekend shifts
- Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
- Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
- Maintain response and resolution speed as defined by SLOs;
- Keep high customer satisfaction scores and follow quality standards in 95% of cases.
- Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment.
- Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues.
- Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.
Eligibility:
- Front-end web programming experience in HTML or JavaScript, as well as proficiency writing SQL queries Basic understanding of networking concepts
- Basic understanding of web protocols such as HTTP, DNS, SSL/TLS, etc.
- Ability to go beyond help center articles and understand the technical system to resolve customer queries
About Google:
For the sake of our staff, our products, and our community, we at Google Operations Center appreciate, promote, and thrive on differences instead of simply accepting them. No matter your age, citizenship, marital status, sexual orientation, race, colour, ancestry, religion, sex, national origin, sexual orientation, handicap, gender identity, or veteran status, we are committed to providing you with equitable employment opportunities. In accordance with legal obligations, we also take eligible applications into consideration regardless of criminal backgrounds. Please inform us if you have a handicap or other particular circumstance that calls for accommodations.
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What is the Google selection process?
The selection process will be based on a Written test followed by the Technical and Hr Interview.
The selection process will be based on a Written test followed by the Technical and Hr Interview.
What is the Google Salary for freshers?
The average 7.2 Lakh year is based on the reports of Glassdoor and Ambition Box.
The average 7.2 Lakh year is based on the reports of Glassdoor and Ambition Box.
